Kotak Mahindra Bank endeavours to provide its ATMs with all the possible security so that the customers do not face any difficulties. However, as the customer it is your responsibility to be vigilante at all times. Here are a few handy tips to use when in an ATM.
- Don’t write your PIN anywhere, especially on an obvious place like the card itself. Memorise it if you can.
- Do not share your PIN with anyone else. For better security, change your ATM PIN the first time you use it. Thereafter try to change the PIN regularly. It may not be as convenient, but is a good precaution.
- Beware of “shoulder surfing”. Use your hands and body to shield your PIN.
- Avoid engaging in any kind of conversations with strangers, inside the ATM. Do not let your guard down even for a moment.
- Do not conduct any transaction if you find any unusual device attached to the ATM.
- Before moving away from the ATM, press the ‘Cancel’ key and wait for the welcome screen to appear.
- Remember to shred your transaction slip immediately after use.
- If your ATM card is lost or stolen, report it to Kotak Mahindra Bank immediately.
- After you deposit a cheque or card in the ATM, check the credit entry in your account after a couple of days. Report to the Bank, if there is any discrepancy.
- Register your mobile number with the Bank to get alerts of transactions.
- Call the bank immediately in case of cash not dispensing from the ATM or getting stuck in the machine.
