Was this information helpful to you? Yes No

1. FASTag is an electronic toll collection system, operated by the NHAI. It consists of a sticker with RFID that gets read by the tag reader at the plaza and the toll amount gets deducted automatically for the linked wallet. This replaces cash transactions thus saving on time taken to exchange cash. 
2. FASTag is now a mode of payment at select parking lots across the country.  This results in quicker payments at parking lots.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

• Go to Kotak Fastag website >> Click on Apply now >> Proceed to enter details
• Kotak Bank Branches
• Reach out to our support team 1800 4100 / 1860 266 6888 (Local call charges applicable)/ [email protected]

For more details please click here

Was this information helpful to you? Yes No

a.    Registration Certificate (RC) of the vehicle.
b.    Passport size photograph of the vehicle owner
c.    KYC documents as per the category of the vehicle owner:

Individual

a.    ID proof and Address proof from the list mentioned, and 1 passport size photograph
b.    PAN Card
c.    A valid driving license

Corporate

a.    Public Ltd./ Private Ltd./ Partnership Proprietorship
b.    Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor
c.    PAN Card of the corporate Address Proof of the Proprietor
d.    Photo ID of signing authority Shop Act or other Firm Proof
e.    List of Directors with addresses/Name and addresses of Partners

Our representative will provide you an application form, which you need fill and submit.

All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.
 

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

OR

Send mail to [email protected] from your registered mail id for replacement of the FASTag.

OR

You may call our Customer Care 1800 4100 / 1860 266 6888 (Local call charges applicable) to register the request.

Note – Your tag will be replaced within two working days. Your wallet balance will remain the same post replacement, the new tag will be linked to your existing wallet.

Was this information helpful to you? Yes No

Tag status scenarios: 

1. If your tag status is ‘Low Balance’, please recharge your FASTag. Click here to know more about recharge options.
2. If your tag status is ‘Low Balance’ due to non-usage for more than 12 months:
   • You can reactivate your FASTag by recharging it.
   • Email a Tag Reactivation request to: [email protected]
   • Visit https://fastag.kotak.com and click on the ‘Reactivate’ tab.
3. If your tag status is ‘Hot-listed’ due to ‘Vehicle number not updated’, please log on to Kotak FASTag portal and update your vehicle details.
4. If your tag is active but not transacting at a particular toll plaza, please contact the NHAI/IHMCL helpline at 1033 for assistance.

Was this information helpful to you? Yes No

The Returned tags are kept on hold for 45 days, in case there no recall / request by the customer tag will be destroyed post completion of 45 days.

To recall the FASTag please call our Customer Care Number - 1800 4100 / 1860 266 6888 (Local call charges applicable)

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

• Give a miss call to 18003157778 from your registered mobile number
• Login to the Kotak FASTag Customer Portal https://fastag.kotak.com with your User ID
• Login to Kotak Mobile Banking App, click on FASTag icon under Cards section
• Call our Customer Care Number 1800 4100 / 1860 266 6888 (Local call charges applicable)

Note - The wallet balance can be used by all the vehicles linked to the wallet.

Was this information helpful to you? Yes No

Disputed amount of up to Rs.1,000 will be refunded back within 2 working days. Also a refund request will be raised, in case the amount is claimed by the acquiring bank later. In such a scenario the amount will be debited again from your wallet.

OR

Email us on [email protected] with the dispute details along with the RC copy (should be clearly legible) of your vehicle, vehicle image or  any supporting document for dispute.

Note -

1. refund request should be raised within 35 days from the date of transaction, the dispute need to be raised with the necessary documents (Clearly visible scan copy of RC and Vehicle image). The refund request settlement timeline is 20 days.
   The charge back settlement TAT is 20 days.
2. If the refund request is raised after 35 days from the day of transaction, the dispute will be raised in good faith basis.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

There are 2 ways to check your FASTag wallet balance:

1) Give a missed call to 7406575500 from your registered mobile number 

2) Login to the Kotak FASTag Portal with your User Id and check the last transaction 

Was this information helpful to you? Yes No

1) If your Tag status is 'Low Balance', please recharge your FASTag. To know about Recharge options, visit  www.kotak.com/fastag and click on 'How to Recharge' tab

2) If your FASTag status is 'Low Balance' due to non Usage for more than 12 months, yoiu can do either of the follow:
          a) You can activate your FASTag with a Recharge
          b) E-mail a Tag Reactivation request to [email protected]
          c) Visit fastag.kotak.com and click on "Reactivate" tab

3) If your Tag status is Low Balance due to 'Vehicle Number not updated', then your Vehicle Registration Details are requred to be updated in our system. Please login to the Kotak FASTag portal and update details.                                   

4) If your FASTag is active but not transacting at a particular toll plaza, please get in touch with IHMCL toll free number 1033 for assistance.  

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

2. Sending an email
Send mail to [email protected] from your registered mail id for replacement of the FASTag.

3. Calling Customer Care

You may call our Customer Care- 1800 4100 (local call charges applicable) / 1800 4100 (Toll Free) to register the request.

Note - Your tag will be replaced within two working days. Your wallet balance will remain the same post replacement, the new tag will be linked to your existing wallet.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

1) If your FASTag status is in 'Low Balance ', please recharge your FASTag. Click here to know more about the Recharge options

2) If your Tag status is 'Low Balance'  due to Non Usage for more than 12 months

          a) You can activate your FASTag with a Recharge

          b) E-mail a Tag Reactivation request to [email protected]

          c) Visit fastag.kotak.com and click on "Reactivate" tab

3) If your Tag status is 'Low Balance' due to 'Vehicle Number not updated', the Vehicle Registration Details are not updated in our system. Please login to Kotak FASTag portal and update details.

4)  If your FASTag is damaged, login to    Kotak FASTag portal https://fastag.kotak.com with your User Id and submit the request for replacement.                                                         

5) If your FASTag is active but not transacting at a particular toll plaza, please get in touch with IHMCL toll free number 1033 for assistance.

A FASTag with low balance will not transact at the toll plaza, hence you need to Recharge your Kotak FASTag wallet.

Click here to know the Recharges options

Was this information helpful to you? Yes No

1. Post successful submission disputed amount of up to Rs.1000 will be refunded back within 2 working days for Cash Paid and Double Debit or Duplicate Transaction scenario.

2. Whereas for Toll Service Not Availed scenario, disputed amount upto Rs.400 will be refunded upfront for upto one dispute per month. For dispute amount above Rs.400 or second dispute onwards, please register the dispute under Complaint Type - Other

3. The dispute will also be raised to acquiring bank, in case the amount is claimed by the acquiring bank later in such a scenario, the amount will be debited again from your wallet.

Note -

1) The dispute should be raised within 35 days from the date of transaction, the dispute need to be raised with the necessary documents (Clearly visible scan copy of RC and Vehicle image).

2) The dispute settlement timeline is 10 days.

3) If the dispute is raised after 35 days from the day of transaction, then it will be raised in good faith basis.

Was this information helpful to you? Yes No

1. Non Resident customers

2. Corporate and Authorised Signatories, Karta/HUF CRN cannot apply for FASTag through online journey. In case these customers wish to apply for a FASTag they will need to enter their Individual CRN at the time of registration

3. Minor customers

4. Customers with minimum KYC wallets through the online process unless the wallet is converted to a full KYC wallet

5. Customers having a Prepaid wallet / Small wallet / 811 OTP wallet with Kotak Bank

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Maximum amount of recharge depends on the type of Vehicle and wallet linked to the FASTag.

A Full KYC customer can recharge to a maximum of Rs.2,00,000 (per month) whereas a Minimum or Non KYC customer can recharge for Rs.10,000 (per month)

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

• Mobile Number
• Recharge Amount
• Date of Transaction
• Bank Name
• Account Number
• Transaction Reference Number (UTR, RRN, UPI Txn Ref no.)
• Mode Of Transaction (Customer Portal – CC/DC/UPI/NB, Phone pay, Gpay).

OR

You can register the complaint by visiting Kotak FASTag Portal

Click On Complaint >> New complaint >> General Complaint >> Complaint >> Amount is Debited but recharge has not happened. Mention the above transaction details in the complaint description.

Was this information helpful to you? Yes No

• For First time login - Visit https://fastag.kotak.com/. Users that login for the first time will be prompted to change their password. Use the PIN (that you have received through email/sms) as old password to generate your new password. In case the received PIN is not handy, you can click on ‘Forgot Password’ and on the First Time Password Change screen input the OTP received as Old Password.
• Subsequent Login : User can login with the Password set for your account or using the Get OTP functionality

Was this information helpful to you? Yes No

To check your FASTag wallet balance:

1.  Give a miss call to 1800 3157778 from your registered mobile Or

2. Login to Kotak FASTag portal with your User Id  to check your wallet balance and transaction details. Or

3. Call Customer Care Number to know your balance and transaction details.

Note - The wallet balance can be used by all vehicles linked to the wallet.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

There are various reasons of blacklisting of a FASTag

1) Insufficient / Negative Balance - The FASTag wallet is not having sufficient balance or running in negative balance.

To activate a blacklisted FASTag, Recharge at the earliest. Click here to know the recharge options. If the problem is not solved, please contact the Call Centre number to know the reason of blacklist.

2) FASTag can also be blacklisted by the law enforcement agencies due to any rule violation / complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.

Was this information helpful to you? Yes No

OR

Contact Customer Care at 1800 4100 (local call charges applicable) / 1800 4100  Toll Free

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Here's your quick guide to enable Auto Recharge for FASTag on Kotak Mobile Banking App:

1) Log on to Kotak Mobile Banking App, click on FASTag under Cards Section

2) Click on Enable Auto Recharge

3) Enter the Auto Recharge Amount

4) Click on Continue to Generate OTP

5) Enter the OTP & select the linked Kotak A/C, review the details and confirm

Your FASTag wallet will be recharged as soon balance reaches threshold amount.

Below are steps to enable Auto Recharge on customer portal: https://fastag.kotak.com:

1) Log on to customer portal, enter registered mobile number, enter captcha followed by OTP

2) Click on Auto Recharge section (Left menu) and toggle Right to enable the feature

3) Click on Edit Auto Top-Up Amount & confirm with OTP sent to your registered mobile number.

4) Enter Auto Top-Up Amount & select linked Kotak A/c from which the Auto-Recharge amount would be Debited and Confirm.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

You will receive SMS notifications from the bank for each FASTag transaction

To check your balance in tag account you may refer to the details below:

• You can log on to FASTag Customer Portal to check your account balance. To login please click here <https://fastag.kotak.com/>
• You can also call on contact center number 1800 4100 (local call charges applicable) / 1800 4100 (Toll Free) > use the Balance related self-help option available on IVR
• You can give a Missed Call on 18003157778 from your registered mobile number.

Note - Kotak Bank account holder can also register for Auto recharge facility which will ensure FASTag wallet is never running out of balance.

Was this information helpful to you? Yes No

1) Give a missed call to 18003157778 from your registered mobile number

2) Login to Kotak FASTag Portal with your User Id

3) A SMS alert is sent on registered mobile number, each time balance is deducted from your FASTag wallet. 

Note: The wallet balance can be used by any vehicle linked to the wallet.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

In case you wish to edit or change the Mobile number for FASTag follow the below mentioned steps:

• Logon to customer portal: https://fastag.kotak.com , enter mobile number, captcha followed by OTP/password
• Click on edit icon displayed near Mobile Number
• Enter your new mobile number and verify via OTP. Kindly note, a combination of OTP will be sent to your old and new mobile number
• After OTP verification, the new mobile number will be updated instantly in Kotak FASTag profile

Was this information helpful to you? Yes No

1. The tag reader of the plaza might not be working. in such a scenario, you may pay the toll charges in cash.

2. The tag might not be pasted correctly on the vehicle or not readable by the reader at the toll plaza, wherein the other vehicle tags are easily being read by the toll plaza: 

a) You may request the toll plaza officer to use the hand held device to read the tag

b) You may pay the toll in cash

3. The tag may be in damaged state; to request for a replacement tag, log on Kotak FASTag Portal

To check the status of your FASTag, login to Kotak FASTag Portal with your User Id .

Was this information helpful to you? Yes No

1) If your FASTag status is in 'Low Balance ', please recharge your FASTag. Click here to know more about the Recharge options

2) If your Tag status is 'Low Balance'  due to Non Usage for more than 12 months

          a) You can activate your FASTag with a Recharge

          b) E-mail a Tag Reactivation request to [email protected]

          c) Visit fastag.kotak.com and click on "Reactivate" tab

3) If your Tag status is 'Low Balance' due to 'Vehicle Number not updated', the Vehicle Registration Details are not updated in our system. Please login to Kotak FASTag portal and update details.                                                               

4) If your FASTag is active but not transacting at a particular toll plaza, please get in touch with IHMCL toll free number 1033 for assistance.

A FASTag with low balance will not transact at the toll plaza, hence you need to Recharge your Kotak FASTag wallet.

Click here to know the Recharges options

Was this information helpful to you? Yes No

• Remove the adhesive liner from the sticker.
• Install on the top middle of the windshield, below to the rear view mirror.
• Press the sticker gently on the windshield, but do not press hard as it may get damaged due to excessive pressure.
• Always keep the adhesive side facing outside.

Please note:

• Once the FASTag sticker is pasted, do not try to remove it or reposition it. The FASTag is designed in such a way, that when it is removed or repositioned, it will no longer work, as the RFID gets damaged.
• Do not paste the FASTag on a dirty/wet glass surface.
• Do not use a cello tape or any supplementary adhesive to fix the FASTag, as it may prevent the RFID sensors from reading the FASTag properly.
• If the original adhesive is insufficient, return the FASTag and get a new one.

Was this information helpful to you? Yes No

To check your balance & transaction details in FASTag wallet you may refer to the below:

1. Give a missed call to 18003157778 from your registered mobile number to know the balance.
2. Login to Kotak FASTag Portal to check balance & transaction details
3. You can also call on contact center number 1800 4100 (local call charges applicable) / 1800 4100 (Toll Free) > use the Balance & transaction related self-help option available on IVR

Was this information helpful to you? Yes No

For First time login -

• Click on URL : https://fastag.kotak.com/
• Enter registered mobile number as User ID & click on submit
• Enter security captcha & click on Get OTP for first time login
• Input the OTP received as old password
• Create New password minimum of 8 characters in combination of alphabet, numeric & special character.
• Confirm your password and enter security captcha. Click on Login.

Subsequent Login : User can login with the Password set for their account or using the Get OTP functionality.

Forgot Password : Simply click on the “Forgot Password” option on https://fastag.kotak.com/ and follow the steps to reset your password. Once you have reset your password, you will be able to log into your wallet.

If you are still unable to login to your FASTag wallet, please report it to [email protected] with screenshot of the error message displayed or call on our Customer Care Numbers

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

1) Login to Kotak FASTag portal with your User Id - registered mobile number and password.

2) Click "Tag Closure" in left menu and Select : Single/ Multiple/ All Tag Closure option

3) Enter Account Number and Upload image of personalised cancelled cheque

4) In case, All tag closure option is selected security deposit and wallet balance (in case available) will be refunded in account number provided by customer

5) TAT for processing the request is 8 days

In case, you are unable to close the tag online or in case of demise of Tag holder, kindly send the cancellation request from the registered email-id  to [email protected].

Attach dully filled and signed FASTag Maintenance Form, ID proof, personalised cancelled cheque copy and Death Certificate (in deceased case).

Click here for view Maintenance Form

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

1. Login to Kotak FASTag portal - https://www.fastag.kotak.com

2. Click on “Vehicle Number Update” tab on the left hand side menu.

3. Upload Registration Copy in PDF file (size should be less than 5MB) and Vehicle Image, click on Submit.

Within 3 working days your Vehicle Registration Number (VRN) will be updated.

In case you face any issue while uploading details on Kotak FASTag portal please write to [email protected] from your registered email id along with dully filled and signed FASTag Maintenance Form. Attach scanned copy of your PAN card and Registration copy.

Link for Maintenance Form: /content/dam/Kotak/Customer-Service/Download-Forms/Personal-Banking/fastag/fastag-maintenence-form.pdf

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

1) Recharge FASTag wallet through UPI/Credit Card /Debit Card/Net Banking, by logging into the Kotak FASTag portal or through UPI to NETC.RegisteredVehicleNumber@KOTAK.

2) Receive SMS alerts for toll transactions, low balance, etc.

3) Tag validity for 5 Years

4) KYC customers can recharge maximum of Rs.2,00,000 whereas Non KYC customers can recharge for Rs.10,000

5) Wallet balance available on SMS by giving Missed Call on 18003157778

6) FASTag transaction history can be viewed and downloaded from Kotak FASTag portal

7) Efficient wallet management online services for all your vehicles

Was this information helpful to you? Yes No

Tag status scenarios: 

1. If your tag status is ‘Low Balance’, please recharge your FASTag. Click here to know more about recharge options.

2. If your tag status is ‘Low Balance’ due to non-usage for more than 12 months:

a) You can activate your FASTag with a Recharge

b) E-mail a Tag Reactivation request to [email protected]

c) Visit fastag.kotak.com and click on "Reactivate" tab

3. If your tag status is ‘Hot-listed’ due to ‘Vehicle number not updated’, please log on to Kotak FASTag portal and update your vehicle details.

4. If your tag is active but not transacting at a particular toll plaza, please contact the NHAI/IHMCL helpline at 1033 for assistance.

Was this information helpful to you? Yes No

1) Login FASTag portal with your User Id - registered mobile number and password.

2) Click ""Tag Closure"" in left menu and Select: Single / Multiple / All Tag Closure option.

3) Enter Account Number and Upload image of personalised cancelled cheque.

4) In case, All tag closure option is selected security deposit and wallet balance (in case available) will be refunded in account number provided by customer.

5) TAT for processing the request : 8 days.

In case, you are unable to close the tag online or in case of demise of Tag holder, kindly send the cancellation request from the registered email-id  to [email protected].

Attach dully filled and signed FASTag Maintenance Form, ID proof, personalised cancelled cheque copy and Death Certificate (in deceased case).

Click here to view Maintenance Form

Was this information helpful to you? Yes No

1) To update Mobile No. / Email Id instantly, log in with your registered mobile number on https://kotakfastag.in/ >> Click On 'My Profile' tab wherein an 'Edit' icon will be displayed near mobile number and email id.

To update your mobile number :

• Click on edit icon displayed near Mobile Number
• Enter your new mobile number and verify via OTP. Kindly note, a combination of OTP will be sent to your old and new mobile number
• After OTP verification, the new mobile number will be updated instantly in Kotak FASTag profile

To update your email Id:

• Click on edit icon displayed near email-id.
• Enter your new email-id and verify via OTP. Kindly note, a combination of OTP will be sent to your registered mobile number and new email-id.
• After OTP verification, a validation link will be sent on new email-id.
• Once you click on validation link, email id will be updated instantly in Kotak FASTag profile

2) Send email to [email protected] with attached valid KYC document and duly filled and signed FASTag Maintenance Form.
Link to access Maintenance Form

Was this information helpful to you? Yes No

Online Process:

1) To upgrade your KYC digitally, request the link by calling on 1800 4100 (local call charges applicable)

2) The link will be sent on your registered mobile number.

3) Simply follow the steps displayed during the process to update your KYC in FASTag wallet

4) PAN card, Aaadhaar card and a blank page with pen to be kept handy

Offline / Branch Process:

1) Visit any nearby branch with your PAN, identification document, address proof and passport size photograph. To locate a Branch near you click here

2) Ask for Customer Relationship Form from the branch staff

3) Submit the duly filled CRF with the documents

4) Branch will verify the form and process further

5) You will recieve an Email and SMS on the successful updation of KYC within 4 working days

Note:

1) Post successful upgradation in Full KYC, you can maintain balance of Rs.2, 00, 000/- per month in your FASTag wallet

2) The above mentioned process is applicable for individual customers only.

Was this information helpful to you? Yes No

Online Process:

1) To upgrade your KYC digitally, request the link by calling on 1800 4100 (local call charges applicable)
2) The link will be sent on your registered mobile number.
3) Simply follow the steps displayed during the process to update your KYC in FASTag wallet
4) PAN card, Aaadhaar card and a blank page with pen to be kept handy

Offline / Branch Process:

1) Visit any nearby branch with your PAN, identification document, address proof and passport size photograph. To locate a Branch near you click here
2) Ask for Customer Relationship Form from the branch staff
3) Submit the duly filled CRF with the documents
4) Branch will verify the form and process further
5)You will recieve an Email and SMS on the successful updation of KYC within 4 working days

Note:

1) Post successful upgradation in Full KYC, you can maintain balance of Rs.2,00,000/- per month in your FASTag wallet
2) The above mentioned process is applicable for individual customers only.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

1)  Visit Kotak FASTag portal - https://fastag.kotak.com

2)  Log in with user ID - Registered Mobile Number and Password

3)  Click on "My Profile" in Menu section

4)  Click on "KYC Tab" to know the KYC status of your FASTag wallet

OR

5) View "Monthly Limit" tab in "Account Summary" :

a) If the wallet balance monthly limit is Rs.10,000 it is a minimum KYC;

b)  if the wallet balance monthly limit is Rs.2,00,000 it has been upgraded to Full KYC wallet

Was this information helpful to you? Yes No

1)  Visit Kotak FASTag portal - https://fastag.kotak.com

2)  Log in with user ID - Registered Mobile Number and Password

3)  Click on "My Profile" in Menu section

4)  Click on "KYC Tab" to know the KYC status of your FASTag wallet

OR

5) View "Monthly Limit" tab in "Account Summary" :

a) If the wallet balance monthly limit is Rs.10,000 it is a minimum KYC;

b)  if the wallet balance monthly limit is Rs.2,00,000 it has been upgraded to Full KYC wallet

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

• Visit https://fastag.kotak.com and login with registered mobile number and password
• Click on “Bulk Dispute” in the Menu (left hand side)
• Download Standard Bulk Dispute Template and enter details related to the disputes. Ensure to select Complaints Type and Complaints Sub Type based on the nature of dispute in the template
• You can upload up to 200 dispute records at a time. The template file should not exceed 2MB, and should be in .xls or .xlsx format only
• Supporting images if any should be less than 10 MB
• Upload the template and submit successfully

You will receive the status of disputes via SMS alerts on registered mobile number.

Was this information helpful to you? Yes No

1) Login to Kotak FASTag portal: https://fastag.kotak.com with your registered mobile number, enter the captcha followed by OTP.
2) Click on "Add Tag" on the left hand side menu.
3) Select the Vehicle Class as "Car/Jeep/Van.
4) Select “Yes” & enter your Vehicle Registration Number (VRN). In case you don't have your VRN, click on "No" .and enter the Chassis Number; then click on Choose File to upload the invoice copy.
5) Click on the tick box of Terms & Conditions and click on Submit to proceed for payment.

You can add up to 5 tags in your Kotak FASTag wallet. For requirement of additional tags (above 5), visit your nearest Kotak Mahindra Bank branch.

                                                       OR
Call 1860 266 6888 (local charges apply) to purchase additional tags in your existing Kotak FASTag wallet.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

I have multiple/more than one FASTags on my vehicle number; how will I know which tag is used for toll fees deduction?

Kindly click on: https://www.npci.org.in/what-we-do/netc-fastag/check-your-netc-fastag-status to check how many tags are attached to the vehicle by entering the vehicle number & then click on submit. Further check the issue date of FASTag(s), the latest issued tags will be used for toll payments, any other tags should be closed with respective issuer bank/organization. Only the most recently issued tag will be active and used for toll payments. Ensure your FASTag wallet is sufficiently funded for toll transactions.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

However, within 90 days of FASTag registration, you are required to submit the Registration Certificate (RC) copy to the FASTag issuer Bank and get the Vehicle Number updated.

As per regulatory guidelines, it is mandatory to update your Vehicle Number within 90 days of FASTag registration. Failure to do so may result in the FASTag being forced closed causing inconvenience at toll plaza.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

• A clear and legible copy of your vehicle's RC
• Your vehicle image, any supporting documents relevant to the dispute.

Please Note:

1. A refund request must be raised within 35 days from the date of the transaction. The dispute must be supported with the necessary documents (clearly visible scanned copy of RC and vehicle image).
2. The refund processing timeline is 10 days.
3. If the refund request is raised after 35 days, it will be reviewed and processed on a good-faith basis.

Was this information helpful to you? Yes No

2. Login to the Kotak FASTag Portal with your User ID and check the latest transaction history & balance.

3. For Kotak Mahindra Bank account holders – log on to Kotak Mobile Banking App and click on FASTag icon under the cards section.

You can also contact our Customer Care at 1800 4100 / 1860 266 6888 (standard call charges apply).

Balance and lastest 5 transactions are also available through IVR under the self-help options.

Was this information helpful to you? Yes No

2. Your tag status is ‘Low Balance’ due to no usage for more than 12 months.

Please activate your FASTag with a recharge or log on to FASTag Customer Portal to activate your FASTag account.

3. Your tag is ‘Hotlist’ due to vehicle number not being updated.

Please update your vehicle details via the Kotak FASTag Portal.

4. Your tag is ‘Hotlist’ due to non-compliance with Know Your Vehicle (KYV) guidelines.

Please login to the Kotak FASTag portal and update the KYV details.

5. If your tag is physically damaged or not working, login to https://fastag.kotak.com with your User ID and submit a replacement request.

6. If your tag is active but not working at a particular toll plaza, please call 1033, the NHAI toll-free helpline.

Was this information helpful to you? Yes No

For Kotak Mobile Banking App users, last 10 transactions are visible on the FASTag page, for more than 10 txn display, you will have to download the statement.

You can also check latest 5 transactions on FASTag Helpline >> IVR Self-help option.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

2. For Kotak Mahindra Bank account holders – log on to Kotak Mobile Banking App and click on FASTag icon under the cards section.

3. Non - Kotak Bank account holders  - Log on to Kotak FASTag Customer Portal with your User ID

4. Call our Customer Care Numbers 1800 4100 / 1860 266 6888 (local call charges apply). Balance details are available on IVR under self-help options alogn with latest 5 transactions.

Note: The wallet balance can be used by all vehicles linked to the same wallet.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Below are steps to enable Auto Recharge on customer portal: https://fastag.kotak.com;

1) Log on to customer portal, enter registered mobile number, enter captcha followed by OTP

2) Click on Auto Recharge section (Left menu) and toggle Right to enable the feature

3) Click on Edit Auto Top-Up Amount & confirm with OTP sent to your registered mobile number.

4) Enter Auto Top-Up Amount & select linked Kotak A/c from which the Auto-Recharge amount would be Debited and Confirm.

Was this information helpful to you? Yes No

2) Login to Kotak FASTag Portal https://fastag.kotak.com/ with your User Id

3) A SMS alert is sent on registered mobile number, each time balance is deducted from your FASTag wallet.

4) You can also call on contact center number 1800 4100 (local call charges applicable) / 1800 4100 (Toll Free) > use the Balance related self-help option available on IVR

Was this information helpful to you? Yes No

• Click on edit icon displayed near Mobile Number under My Profile menu option
• Enter your new mobile number and verify via OTP. Kindly note, a combination of OTP will be sent to your old and new mobile number
• After OTP verification, the new mobile number will be updated instantly in Kotak FASTag profile
• Similarly you can also update email id as well.

Was this information helpful to you? Yes No

Tag status scenarios: 

1. If your tag status is ‘Low Balance’, please recharge your FASTag. Click here to know more about recharge options.

2. If your tag status is ‘Low Balance’ due to non-usage for more than 12 months:

a) You can activate your FASTag with a Recharge

b) E-mail a Tag Reactivation request to [email protected]

c) Visit fastag.kotak.com and click on "Reactivate" tab

3. If your tag status is ‘Hot-listed’ due to ‘Vehicle number not updated’, please log on to Kotak FASTag portal and update your vehicle detail.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

3) Submit the duly filled CRF with the documents

4) Branch will verify the form and process further

5)You will recieve an Email and SMS on the successful updation of KYC within 4 working days

Note:

1) Post successful upgradation in Full KYC, you can maintain balance of Rs.2,00,000/- per month in your FASTag wallet

2) The above mentioned process is applicable for individual customers only.

Was this information helpful to you? Yes No

Below are the required documents to complete KYV :

• Front & back image of Registration Certificate (if digital, only one image is sufficient)
• Front view image of the vehicle showing the windshield and vehicle number clearly with Tag affixed
• Side view image of the vehicle showing the entire vehicle with axles clearly
• Image of FASTag affixed to the windshield, taken from inside the vehicle.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

3. Click on the appropriate option from “Due for KYV” or “Rejected”.  

• In Due for KYV, you will find list of vehicles which are due, click on the plus (+) sign to expand the details
• Click on “submit KYV”, upload RC front & back image along with vehicle (front and side) and FASTag pasted on the windshield and pic taken from inside of the vehicle, click on submit.
• Post verification & approval, the KYV status will be shown as “Full KYV”
• In case the record is rejected, click on ‘Rejected” option from the dropdown menu, you will find the list of vehicles with KYV rejected
• Click on the plus (+) sign to expand the details against specific vehicle, you will find the remarks for which the KYV was rejected
• Click on “submit KYV”, upload relevant image which has been rejected such as RC or vehicle image or both, click on submit.
• Post verification & approval, the KYV status will be shown as “Full KYV”

Note –

1. Communications will be sent regarding approval or rejection of the KYV/Re-KYV. In case of rejection the Tag will become non-operational (hot-list) & only post successful completion of KYV Tag will be activated.

2. FASTag availed via Digital journey, the Tag received will be in non-operational status, please follow the KYV steps to “Activate” the FASTag by referring “Know how to activate your FASTag” guide shared along with FASTag Welcome kit.

Was this information helpful to you? Yes No

3. The details of the vehicle will be auto-populated.

4. Upload images of the RC copy (front and back).

5. If another new Tag needs to be added, click on the green button; otherwise, submit.

6. The number of tags added and cost details will be auto-populated.

7. Click on Submit Payment – a pop-up message to proceed with the request needs to be confirmed.

8. Make a payment to complete the request.          

Notes: After successful submission, the record will be validated and approved by the operations team.

The tag will be delivered within 5 working days to the registered address

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

• As per OVOT guidelines only the most recent Active Tag on a vehicle will remain “Active” all other Tags will be automatically deactivated (closed) by NPCI.
• The Old Tag will be moved to a “Low Balance” status as soon as customer opts for any new FASTag & auto closed at defined frequency.
• New FASTag registration is allowed only if there is a maximum of one Active tag mapped to the Vehicle, according to the NPCI mapper class

Was this information helpful to you? Yes No

3. Upon submission, OTP will be triggered to the registered mobile number.

4. Enter the OTP and submit, Nominee details will be updated successfully.

Was this information helpful to you? Yes No

3. Enter the OTP sent to your registered mobile number available in Kotak Bank records.

4. Your name will be displayed on the screen; click on Let's Go.

5. Enter your Vehicle Registration Number (VRN) followed by the last 5 digits of engine number, then click on Validate VRN.

6. The vehicle details will be auto-populated. Upload images of the RC copy (front and back).

7. Review the details before submission, Fee details for the tag will be auto-populated.

8. Once the payment is made, a pop-up message will appear confirming the application is completed.

9. Post validation & approval, FASTag will be delivered to your registered address within 5 working days.

Note –

a) The Tag received will be in non-operational status, please follow the KYV steps to “Activate” the FASTag by referring “Know how to activate your FASTag” guide shared along with FASTag Welcome kit.

b) In case of further queries, please reach out to our support team at 1800 4100 / 1860 266 6888 (local call charges apply) / [email protected].

Was this information helpful to you? Yes No

3. The statement will be generated, displaying the transasction details on the screen.

4. You can also download this statement in Excel or PDF format.

5. To view a vehicle-wise statement, toggle "Yes" under Sort by Vehicle, select the vehicle number, and view the statement.

To view transaction details basis "Transaction Type" you can use "Reports" tab on the left-hand side menu.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No

2. Select the vehicle for which Fitment proof is required, click on Submit.

3. Proof of Fitment will get downloaded in your system automatically.

Was this information helpful to you? Yes No

• Enter the Group Name and Description, then click Submit.
• A confirmation pop-up will appear. Click OK to proceed.
• The newly created group will now be visible under Group Info.
• Steps for Adding Vehicles to a Group
• Vehicle addition can be done in two ways: Manual or Bulk Upload.
• In the Group Info section, click the toggle button at the top right corner.
• Select either Manual or Bulk mode:
• Manual: Add individual vehicles by entering their details.
• Bulk: Upload multiple vehicles using the provided template.
• After entering or uploading vehicle details, click Submit.

Note: The bulk upload template is available for download within the portal.

Steps for Deleting an Existing Group

• Select the group you wish to delete.
• Click on the Delete button.
• Enter the required Remarks and click Submit.
• You can delete multiple groups at once using the Select All option.

Was this information helpful to you? Yes No

Was this information helpful to you? Yes No