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Frequently Asked Questions
For Kotak Bank Customers
For Kotak811 Customers
Experience the all-new Kotak Netbanking Lite
Simpler, smarter & more intuitive than ever before. Now accessible on your mobile phone!
Starting December 2025, a nominal fee of ₹0.15/SMS will be charged for SMS alerts. For details, click here.
Please note: You will not incur any charges as long as your savings/salary account maintains a combined balance of ₹10,000 or more (including Monthly Average Balance and Term Deposits)
| Fee type | Details | Kotak Neo Salary Account | ||
|---|---|---|---|---|
| AMB (Average Monthly Balance) | NA | Average Monthly Balance (AMB) INR 5,000 | ||
| Non Maintenance Fee | Fee for non maintenance of minimum Monthly Average Balance | In case salary is not sighted or product AMB not maintained for 2 consecutive months, fees for non maintenance of minimum monthly average balance would be applicable^ | ||
| Family Banking | NA | NA | ||
| DD / Cheque Book | DD | INR 4 / 1000 (Min INR 50, Max INR 10,000) For Senior citizen INR 3 / 1000 | ||
| Cheque Book Issuance Fee ^* | Chargeable INR 3 per leaf on request (Min 10 leaves in one cheque book) | |||
| Other Debit Card Related fee | Replacement of Lost /Stolen Debit Card | NIL | ||
| Image Debit Card Issuance fee | INR 199 | |||
| Debit Card Annual Fee/ Issuance Fee | Pay Shop More Debit Card | Nil | ||
| Silk Debit Card | INR 259 p.a | |||
| Visa Platinum / My World Debit Card | INR 750 p.a | |||
| Kotak PVR Debit Card | INR 499 p.a | |||
| EveryDay Debit Card | INR 259* p.a | |||
| Visa Signature Pro Debit Card | NA | |||
| Privy League Platinum Card | INR 750 p.a | |||
| Privy League Signature Card | INR 750 p.a | |||
| Privy league Business Card | INR 750 p.a | |||
| Privy League Neon Debit Card | INR 1500 p.a | |||
| Privy League Platinum (Erstwhile LED Debit Card) |
INR 1500 p.a | |||
| Privy League Black Debit card | INR 1500 p.a | |||
| Private Banking Infinite Debit Card | INR 1500 p.a | |||
| Goquii Wearable Payment | Issuance fee – INR 3499 & Annual fee – INR 259 from 2nd year onwards |
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| Default Card | Pay Shop More Debit Card | |||
| Fee type | Fee type | Kotak Neo Salary Account | ||||
|---|---|---|---|---|---|---|
| Fund Transfers | NEFT / RTGS / Fund Transfer (Through Netbanking / Mobile Banking) | Nil | ||||
| NEFT / RTGS - Applicable only if done in Branch | NEFT: Upto 10,000: INR 2; 10,001 to 1,00,000: INR 4; 1,00,001 to 2,00,000: INR14; > 2,00,000: INR 24 ; RTGS: 2,00,000 to 5,00,000: INR 20; > 5,00,000: INR 40 | |||||
| IMPS | Up to 10,000: INR 5; 10,001 to 1,00,000: INR 5; 1,00,001 to 5,00,000: INR 15 | |||||
| Cash Transactions Fee | Cash Transaction at Branch / CDM (Cash Dispensing Machine) (Deposit or withdrawal) |
Nil up to 2 transactions or 50,000 / month whichever is earlier. Post free limits, charged at INR 5 / 1000 with minimum INR 150 |
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| ECS Mandate | ECS Mandate Verification | INR 50 / instance | ||||
| Debit Card / ATM Usage Fee | Kotak ATMs - Cash Withdrawal / Non-Financial Transactions | 5 txn per month Free, thereafter Financial txn.– INR 23.00 / txn.; Non Financial txn. – INR 10 / txn | ||||
| Non-Kotak domestic ATMs - Cash Withdrawal / Non-Financial Transactions ## | Nil upto 3 txns(In Top 6 Cities#+) & 5 Txn (Non-Top Cities) per month thereafter INR 23 per cash withdrawal & INR 10 per non-financial Txn | |||||
| International ATMs - Cash Withdrawal / Non-Financial Transactions | INR 150 per cash withdrawal transaction & INR 25 per non-financial transaction | |||||
| Cardless cash withdrawal (IMT) | Nil Fee up to 1 transaction per month. Subsequent transactions - INR 10/- per transaction | |||||
| Branch Request | Duplicate Ad-hoc statement,Duplicate Passbook, TDS Certificate Through Branch , Stop Payment - Single / Range of cheque thru branch; PO / BC Revalidation/ Cancellation (INR); Annual Combined Statement-Physical; Monthly Physical Statement | INR100/Request, for senior citizens: INR 75/Request | ||||
| Balance & Interest Statement, Regeneration of PIN of Net Banking / Phone Banking (sent through courier) ,any Record Retrieval, BC/DD Revalidation/ Cancellation | Nil | |||||
| Other Fee | Temporary Over Draft | INR 500 | ||||
| Account Closure Fee | Nil | |||||
| Fee type | Details | Kotak Neo Salary Account |
|---|---|---|
| Failure Fee | Declined Domestic ATM Transactions due to insufficient balance per transactions declined at merchant outlets/websites/ATMs, due to insufficient balance(w.e.f April 1,2019)<> | INR 25 Per transaction at Non Kotak ATM |
| FCY - DD / TT / Cheque Collection / Revalidation / Cancellation / FCY Cheque Deposited and Return | INR 500 Per instance | |
| ECS / Cheque Issued & Returned (due to non availability of funds) |
INR 500 Per instance | |
| SI Failure | INR 100 Per instance | |
| Cheque deposited and returned (INR) | INR 200 Per instance | |
| Cheque Issued & Returned for Non-Financial Reason | INR 50 Per instance |
| Fee type | Details | Kotak Neo Salary Account |
|---|---|---|
| Home Banking | Cash / Instrument - Pick Up / Delivery | NA |
| KYC Pickup – Only for senior citizen and differently abled### | NA | |
| Complimentary Services | Passbook (in lieu of Account Statement) Current Year Balance and interest statement Signature Verification Certificate Photo Attestation Address Confirmation | Nil |
| Statements & Alerts | Statements | Email Statement (Monthly): Nil Physical Statement (Quarterly): Nil |
| Balances value added alerts (Daily / Weekly) | 50 Paisa/ SMS (Daily/ Weekly) | |
| Forex Card | Issuance Fee | INR 250 (exclusive of GST) |
| Reload Fee | INR 75 (exclusive of GST) | |
| Foreign Inward Remittance | Foreign Inward Remittance certificate (Branch Request) | Nil |
| Foreign Exchange Services (FES) - Outward Remittances - Individual Fee | Telegraphic Transfer Fees (other than payment for imports) | INR 1250 + Tax |
| Correspondent Bank Fees (Outward remittance wherein the foreign bank Fees are paid by remitter) | INR 1000 + Tax | |
| Issue of FCY DD's | INR 750 + Tax | |
| Commission in lieu of exchange (in case of debit from EEFC/RFC/SFC account) | 0.125 %; minimum INR 1,000 +Tax | |
| GST on Foreign Currency Conversion Fee (FCY) ~ | Value of purchase or sale of Foreign Currency | Value on which GST rate will be applicable |
| Up to INR 1,00,000 | 1% of the gross amount of currency exchanges or minimum of INR 250/- | |
| Above INR1,00,000/- to INR10,00,000/- | 1000 + 0.50% of the gross amount of currency exchanged less 1,00,000 | |
| Above INR 10,00,000/- | INR 5500/- + 0.10% of the gross amount of currency exchanges less 10,00,000 subject to maximum of INR 60,000/- |
Terms & Conditions:
Debit card Related:-
*In case of upgrade/downgrade respective program/product GSFC will be applicable.
Atm Related:-
##Cash withdrawal limit from other Domestic ATM is INR 10000 per transaction.
#+Top 6 Cities - Transactions done in Mumbai, New Delhi, Chennai, Kolkata, Bengaluru and Hyderabad ATMs.
-A charge of 1% on the transaction amount + GST will be applicable on cash withdrawal transactions done at merchant outlets (Cash@PoS) [w.e.f April 1,2019]
Salary Scheme Related:
^If there is no salary credit for 4 consecutive months, account shall be converted to Savings account variant. The AMB requirement, features, benefits & the charges shall be applicable as per the respective account variant.
#If there is no salary credit for 6 consecutive months, account shall be converted to Savings account variant. The AMB requirement, features, benefits & the charges shall be applicable as per the respective account variant.
Indo - Nepal Remittance Scheme (NEFT fee):
If Beneficiary maintains an Account with Nepal SBI Bank Ltd. (NSBL): INR 25 per txn (incl all taxes).
If Beneficiary does not maintain an Account with Nepal SBI Bank Ltd (NSBL): Upto INR 5000 - INR 75 per txn. & beyond INR 5000 - INR 100 per txn. (incl all taxes).
<> In the event of a default in maintenance of Average Monthly Balance or regular salary credits as agreed between the bank and customer for the month (referred as ‘Default Month’), the bank will notify the customer clearly of the default and that either salary credit to be sighted or Average Monthly Balance for the account has to be met in the subsequent month (referred to as ‘Notice Month’) else the NMC (Non Maintenance fee) for both the ‘Default Month’ and ‘Notice Month’ will be recovered.
The bank may choose to notify by SMS / email / letter. It will be the responsibility of the customer to have a valid email id ,mobile number and address updated with the bank at all times, failing which, customer may not receive the notification/s. The NMC fee will be based on the shortfall observed in the AMB and as specified in the slabs in GSFC.
^*Year is defined as period of 12 months from 1st January to 31st December for cheque book issuance charges.
As per RBI guidelines, Business / Commercial transactions are not permitted in the Savings Accounts.
Non-financial transactions are Balance Enquiry, Mini Statement & PIN Change.
The Cash pick-up amount shall be a part of the overall Cash transaction limits offered under the variant.
Non Maintenance fee,not applicable once the account becomes inoperative/ dormant.
Above mentioned Fees are exclusive of the Goods and Service Tax (GST).
W.e.f 1st July,2020; threshold as well as Rate of TDS applicable for CASH withdrawal will dependent on submission of proof of Income Tax Return filed. Revised TDS rates will be as under :
Aggregate Cash Withdrawals in all accounts in a Financial Year |
|
Income tax Return copy NOT Submitted to Bank |
|---|---|---|
Upto INR.20 Lakhs |
Nil |
Nil |
INR.20 lakhs to Rs. 1 crore |
Nil |
2%@ |
In Excess of INR. 1 crore |
2%@ |
5%@ |
@ If PAN is not updated in the account then the TDS deduction at the rate 20% as per section 206AA of the Income Tax Act will apply. For foreign companies, foreign partnership firms, Non-residents additional surcharge and health & education cess will be applicable as per Income Tax law.
###https://www.india.gov.in/spotlight/unique-disability-id (TAX team to confirm)Fees for Kotak Composite Savings Account & Savings Account for Smart Home Loan (SBHLO) is same as Kotak Ace Savings Account
The above fee are subject to revision with a prior intimation of 30 days to all account holders
Debit Card Type |
Issuance / Annual |
Replacement |
|---|---|---|
811 Dream different Classic debit Card |
INR. 399 |
INR. 299 |
811 Super Platinum Debit Card |
INR. 399 |
INR. 299 |
811 Platinum debit card |
INR. 799 |
INR. 299 |
811 Infinity Metal Debit Card |
Issuance : INR.4,999 Annual : INR.1999 |
INR.4,999 |