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Experience the New Kotak Bank App

Frequently Asked Questions

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Is the New Kotak Bank App secure?

Yes. The app uses multi-layered security, including two-factor authentication, biometric login (Fingerprint/Face ID), and in-app MPINs to protect your account and transactions. These measures ensure that only you can access and authorise payments, making your banking experience safe and reliable.

How do I reset my MPIN?

  • Tap ‘Forgot MPIN’ on the app login screen.

  • Verify using your Net Banking password or card details.

  • If you don’t know your card PIN, reset it first.

  • Then create a new 6-digit MPIN.

What devices are supported?

The app is compatible with most modern Android and iOS smartphones. Ensure your device has an updated operating system and internet access for smooth functioning.

Can I use the app on multiple devices?

Yes, but you need to register each device separately using your CRN and authentication details.

How do I register on the New Kotak Bank App?

  • Download the app from Google Play Store or Apple App Store.

  • Enter your mobile number linked to your account.

  • Set a 6-digit MPIN.

  • Enable biometric authentication for easier future logins.