Grievance Redressal – SME Banking Level 2 – Kotak Mahindra Bank

Grievance Redressal – SME Banking Level 2 – Kotak Mahindra Bank

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Grievance Redressal
Wholesale banking
SME Banking
Level 2

Level 1
Level 2
Level 3

Reaching out for the first time? Connect with us using the any of the below channels:

Click here to submit your request online.
Visit us @ our Branches

If you have not received a satisfactory response at Level 1 within 5 working days, please send an email to escalate to Level 2

Name: Priti Punjabi
Email: Click here

Address: Kotak Mahindra Bank Ltd.
27 BKC, 2nd Floor
Plot No. C - 27, Block - G
Bandra Kurla Complex
Bandra (E), Mumbai - 400 051

Telephone No: (022) 61661166*
*Mon to Fri (10.00 am to 6.00 pm) excluding bank holidays

Since this is an escalation to Level 2, be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully. For us to be able to provide a comprehensive and satisfactory resolution, we request you to share your Service Reference Number and provide details of the matter via email.

If you have not received a satisfactory response at Level 2 within 10 working days, please send an email to escalate to our Principal Nodal Officer

Name: Mr. A. Shah
Email: Click here

Address: Kotak Infiniti, 4th floor, Zone 1,
Bldg No. 21, Infinity Park,
General AK Vaidya Marg, Malad (E),
Mumbai - 400097

Telephone No: (022)-61660250*
*Mon to Fri (10.00 am to 6.00 pm) excluding bank holidays

Since this is an escalation to Principal Nodal Officer, be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully. For us to be able to provide a comprehensive and satisfactory resolution, we request you to share your Service Reference Number and provide details of the matter via email.

n case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman

Level 1

10000 Characters

*Mandatory

I agree to the Terms and Conditions and authorize Kotak bank to contact me. This will override the registry with DNC / NDNC

We would respond to you within 5 working days.
Oops! Something went wrong and couldn’t process your request. Please try again later.

Level 2

10000 Characters

*Mandatory

I agree to the Terms and Conditions and authorize Kotak bank to contact me. This will override the registry with DNC / NDNC

We would respond to you within 10 working days.
Oops! Something went wrong and couldn’t process your request. Please try again later.

Level 4

10000 Characters

I agree to the Terms and Conditions and authorize Kotak bank to contact me. This will override the registry with DNC / NDNC

We would respond to you within 7 working days. Oops! Something went wrong and couldn’t process your request. Please try again later.

Level 3

10000 Characters

*Mandatory

I agree to the Terms and Conditions and authorize Kotak bank to contact me. This will override the registry with DNC / NDNC

We would respond to you within 5 working days. Oops! Something went wrong and couldn’t process your request. Please try again later.

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Help Center
Account Issue with Transactions Credit Card 811 Account Fund Transfer, Bill Payment & Recharge Loans FASTag Fixed Deposit (FD) and Recurring Deposit (RD) NRI Services My Profile - Mobile Number, Aadhaar, Email ID & Address Forex Insurance (Premium payments, Tax benefit, etc.) Investments (Scheme Issues, Dividend related) Working Capital

Channel Red

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Manage your account
Transfer money
Recharge / Make payments
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About us

Our Businesses
Media Centre
Careers
DIFC Branch
GIFT Branch
KMFSL

Investor Relations

Overview
Financials
Governance
Shareholding & Investor Info
Sustainability
Disclosures Regulation 46 and 62

Customer Service

Important Information
Write to us
Grievance Redressal
Report Fraud / Raise Dispute
Banking Ombudsman
Download Forms
Service Requests
Track Application Status
Tips on Safe Banking
Doorstep Banking Service
Contact Us for Depository Services
Do Not Call Registry
Sachet Portal
RBI Kehta Hai
UDGAM Portal

Aadhaar Services

Link your Aadhaar
Aadhaar Enrollment Center

Calculators & Tools

Personal Loan EMI Calculator
Car Loan EMI Calculator
Home Loan EMI Calculator
Fixed Deposit Calculator
Recurring Deposit Calculator
Life Insurance Calculator
Business Loan EMI Calculator
Retirement Calculator
Simple Interest Calculator
Compound Interest Calculator
Goal Planner
Free Credit Score Checker
Sip Calculator
Mutual Fund Calculator
Lump Sum Calculator

Digital Banking

Ways to Bank
Insta Services
Business & Fintech
Open Banking

Self Help

Help Center

Trending Products

Credit Cards
811 Digital Savings Bank Account

Rates & fees

Interest Rates
Fees & Charges (GSFC)
Goods & Services Tax (GST)

Financial Inclusion

Erstwhile ING Vysya

Savings Account
Current Account
Institutional Accounts

Others

Credit Card T&C
Co-brand Credit Card
Debit Card T&C
Public Notice
Regulatory Disclosure
MSME Policy & Regulatory Updates
USA Patriot Act Certification
Subscriptions / Recurring Payments
Wolfsberg AML Questionnaire
Auction-cum-Sale Notice
Asset Classification Norms
Recovery Agent
Information’s for LEAs
Digital Banking Units

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