Who can intimate a claim?

The policyholder or the nominee (as mentioned in the Policy Contract) can intimate a claim.

1. If nominee is minor, appointee, as mentioned in the Policy Contract, can intimate a claim on behalf of the minor nominee.

2. In case of unfortunate event of the contractual parties, claim can be intimated by the legal heir with proof of legal title.

3. In case of multiple nominees in policies, what documents are to be submitted? Multiple

Nominees – Single Policy:

In case of more than one nominee in a policy, all the nominees will have to fill in separate Claim Intimation Form along with all requisite documents. Multiple copies of documents pertaining to affected person need not be submitted.

Multiple Nominees – Multiple Policies:

In case of multiple nominees in multiple policies of the affected person, all the nominees will have to fill in separate Claim Intimation Form along with all requisite documents. Multiple copies of documents pertaining to affected person need not be submitted.

Can a claim be lodged in branch other than one from where policy was purchased?

A claim can be lodged in any branch of Kotak Life Insurance, irrespective of the branch from where policy was purchased.

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