Why am I not able to pass through Toll Plaza?

Sorry that you faced this issue! The FASTag will not transact at Toll plaza under the following circumstances:

1) If your FASTag status is in 'Low Balance ', please recharge your FASTag. Click here to know more about the Recharge options

2) If your Tag status is 'Low Balance' due to Non Usage for more than 12 months
a) You can activate your FASTag with a Recharge
b) E-mail a Tag Reactivation request to [email protected]
c) Visit fastag.kotak.com and click on "Reactivate" tab

3) If your Tag status is 'Low Balance' due to 'Vehicle Number not updated', the Vehicle Registration Details are not updated in our system. Please login to Kotak FASTag portal and update details.

4) If your FASTag is damaged, login to Kotak FASTag portal with your User Id and submit the request for replacement.

5) If your FASTag is active but not transacting at a particular toll plaza, please get in touch with IHMCL toll free number 1033 for assistance.

A FASTag with low balance will not transact at the toll plaza, hence you need to Recharge your Kotak FASTag wallet.
Click here to know the Recharges options

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