Experience the all-new Kotak Netbanking
Simpler, smarter & more intuitive than ever before
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Frequently Asked Questions
For Kotak Bank Customers
For Kotak811 Customers
Experience the all-new Kotak Netbanking Lite
Simpler, smarter & more intuitive than ever before. Now accessible on your mobile phone!
Net Banking |
Mobile Banking |
Branch |
Net Banking |
Mobile Banking |
Branch |
Please Visit your Nearest Branch
Submitting the documents to your Relationship Manager
Email |
Relationship Manager |
Post |
Courier |
Branch |
Secure Mail Option on Net Banking: Please submit the Re-KYC documents through Secure Mail Option on Net Banking: • Login to Net Banking • Click on Help > Inbox > Compose E-mail • From the drop down, select Request > NRI > Re-KYC • Under ‘Please Note’ section, click on the link ‘Available Here’ to download the Declaration Form for Re-KYC • Attach the required self-attested KYC documents* as mentioned in the ‘Please Note’ section • Click on 'Submit' (*Please ensure that the size of all the attachments put together is less than or equal to 5 MB. In case the attachment size exceeds 5 MB, you will need to submit multiple mails with attachments.)
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Email: Please email scanned copies of the documents from your registered e-mail ID to [email protected] |
Branch: Walk-in to your nearest Kotak Mahindra Bank branch and submit the duly self-certified declaration along with self-attested identity proof document and address proof document. |
Courier/Post: Please courier the self-certified declaration along with above documents to Kotak Mahindra Bank, CPC Team, Kotak Infinity, 5th Floor, Zone 2, Gen. A. K.Vaidya Marg, Off W. E. Highway, Malad East, Mumbai - 400097. |
Secure Mail Option on Net Banking: Please submit the Re-KYC documents through Secure Mail Option on Net Banking: • Login to Net Banking • Click on Help > Inbox > Compose E-mail • From the drop down, select Request > NRI > Re-KYC • Under ‘Please Note’ section, click on the link ‘Available Here’ to download the Declaration Form for Re-KYC • Attach the required self-attested KYC documents* as mentioned in the ‘Please Note’ section • Click on 'Submit' (*Please ensure that the size of all the attachments put together is less than or equal to 5 MB. In case the attachment size exceeds 5 MB, you will need to submit multiple mails with attachments.) |
Branch |
Provide the documents along with the self-certified declaration form by visiting the nearest Kotak Branch.
Post: Please post the documents to Kotak Mahindra Bank, PO Box No. 16344, Mumbai - 400 013. |
Courier: Please courier the documents to DVU RPC Mumbai, Kotak Mahindra Bank, Kotak Infinity, 5th Floor, Zone 1, Gen A. K. Vaidya Marg, off W. E. Highway, Malad East, Mumbai - 400 097. |
Branch: Walk-in to your nearest Kotak Mahindra Bank branch and submit the documents. |
| Resident Individual | |
|---|---|
| Documents | Channels |
We need Any One from the following Officially Valid Documents (OVD) -
Latest passport size photograph (scan format if using the MB/NB option) Declaration form duly filled in and signed (If the documents submitted via in person at branch or email or post/courier as applicable)
Download Form |
Net Banking :
(Kindly note the formats allowed for the scanned documents are PDF, JPEG, JPG, GIF and PNG and the file size should be less than 1 MB)
You can conveniently complete the KYC process on Mobile Banking by following the below steps: Option 1 (New mobile banking App):
(Kindly note the formats allowed for the scanned documents are PDF, JPEG, JPG, GIF and PNG and the file size should be less than 1 MB)
(Kindly note the formats allowed for the scanned documents are PDF, JPEG, JPG, GIF and PNG and the file size should be less than 1 MB) Branch :
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| Non Individual | |
| Documents | Channels |
| 1. Copy of Identity and Address Proof Documents (Passport, Aadhaar (Post e-KYC authentication by Bank), Election ID card, Driving License) in the name of Sole Proprietor AND (Any Two Entity proofs in the proprietorship firm's name Indicative list below)
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Branch : Walk in to your nearest Kotak Mahindra Bank branch and submit the documents. Relationship Manager : Submit the documents to your Relationship Manager |
| NRI | |
| Documents | Channels |
Download Form |
Secure Mail Option on Net Banking: Please submit the Re-KYC documents through Secure Mail Option on Net Banking:
(*Please ensure that the size of all the attachments put together is less than or equal to 5 MB. In case the attachment size exceeds 5 MB, you will need to submit multiple mails with attachments.) Branch : Walk in to your nearest Kotak Mahindra Bank branch and submit the documents. |
| Foreign National | |
| Documents | Channels |
| Foreign National Student | |
Download Form |
Branch : Walk in to your nearest Kotak Mahindra Bank branch and submit the documents along with the self-certified declaration form |
| Foreign National - Other than student | |
Download Form |
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| Diplomats | |
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| Resident Individual | |
|---|---|
| Documents | Channels |
We need Any One from the following Officially Valid Documents (OVD) -
Latest passport size photograph (scan format if using the MB/NB option) Declaration form duly filled in and signed (If the documents submitted via in person at branch or email or post/courier as applicable) *Above Documents should be self-attested
Download Form |
Net Banking : You can conveniently complete the KYC process on Net Banking by following the below steps:
(Kindly note the formats allowed for the scanned documents are PDF, JPEG, JPG, GIF and PNG and the file size should be less than 1 MB)
Option 1 (New mobile banking App):
(Kindly note the formats allowed for the scanned documents are PDF, JPEG, JPG, GIF and PNG and the file size should be less than 1 MB)
(Kindly note the formats allowed for the scanned documents are PDF, JPEG, JPG, GIF and PNG and the file size should be less than 1 MB)
Walk in to your nearest Kotak Mahindra Bank branch and submit the documents. All the documents should be self-attested. Please carry originals for verification
Please forward scanned copies of the documents to [email protected]
Post the documents to Kotak Mahindra Bank, P.O. Box No. 16344, Mumbai - 400 013
You may courier the documents to DVU RPC Mumbai, Kotak Mahindra Bank, Kotak Infinity, 5th Floor, Zone 1, Gen A. K. Vaidya Marg, off W. E. Highway, Malad East, Mumbai-400097. |
| Non Individual | |
| Documents | Channels |
| 1. Copy of Identity and Address Proof Documents (Passport, Aadhaar (Post e-KYC authentication by Bank), Election ID card, Driving License) in the name of Sole Proprietor AND (Any Two Entity proofs in the proprietorship firm's name Indicative list below)
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Email : Please forward scanned copies of the documents to [email protected] Relationship Manager : Submit the documents to your Relationship Manager Post : Post the documents to Kotak Mahindra Bank, P.O. Box No. 16344, Mumbai - 400 013 Courier : You may courier the documents to DVU RPC Mumbai, Kotak Mahindra Bank, Kotak Infinity, 5th Floor, Zone 1, Gen A. K. Vaidya Marg, off W. E. Highway, Malad East, Mumbai-400097. Branch : Walk in to your nearest Kotak Mahindra Bank branch and submit the documents. |
| NRI | |
| Documents | Channels |
|
Secure Mail Option on Net Banking: Please submit the Re-KYC documents through Secure Mail Option on Net Banking:
(*Please ensure that the size of all the attachments put together is less than or equal to 5 MB. In case the attachment size exceeds 5 MB, you will need to submit multiple mails with attachments.) Email: Please email scanned copies of the documents from your registered e-mail ID to [email protected] Branch : Walk in to your nearest Kotak Mahindra Bank branch and submit the duly self-certified declaration along with self-attested identity proof document and address proof document. Courier/Post: Please courier the self-certified declaration along with the documents to Kotak Mahindra Bank, CPC Team, Kotak Infinity, 5th Floor, Zone 2, Gen. A. K.Vaidya Marg, Off W. E. Highway, Malad East, Mumbai - 400097. |
| Foreign National | |
| Documents | Channels |
| Foreign National Student | |
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Post: Please post the documents to Kotak Mahindra Bank, PO Box No. 16344, Mumbai - 400 013. Courier: Please courier the documents to DVU RPC Mumbai, Kotak Mahindra Bank, Kotak Infinity, 5th Floor, Zone 1, Gen A. K. Vaidya Marg, off W. E. Highway, Malad East, Mumbai - 400 097. Branch : Walk in to your nearest Kotak Mahindra Bank branch and submit the documents along with the self-certified declaration form |
| Foreign National - Other than student | |
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| Diplomats | |
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By clicking on the hyper-link, you will be leaving www.kotak.bank.in and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
By clicking on the hyper-link, you will be leaving www.kotak.bank.in and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
By clicking on the hyper-link, you will be leaving www.kotak.bank.in and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
By clicking on the hyper-link, you will be leaving www.kotak.bank.in and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
By clicking on the hyper-link, you will be leaving www.kotak.bank.in and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.