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Faq-Position:1

How do I make payment towards my Credit Card bill?

You can choose to pay your Credit Card dues using the following options:

 WebPay, Mobile Banking, Net Banking, Auto Debit,/NACH, Cheque or Cash Payment at Kotak Bank Branches.

Refer the modes of payment section for more information on Credit Card Payments.

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I do not hold a Savings/Current Account with Kotak, how do I pay my credit card bill?

You can pay your bill using our Web Pay service or pay via website

WebPay link - https://pgi.billdesk.com/pgidsk/pgmerc/kotakcard/kotak_card.jsp

(On selecting this link, the disclaimer pop up must appear and customer must be directed on selecting accept to webpay page

OR

Click here to view and pay your Credit Card bill -

Your payment will be credited within 3 working days

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What is minimum amount for credit card bill payment?

The minimum amount is generally computed as 5% of the total amount

due in your monthly credit card statement. Please note; EMIs, Joining Fees & all processing fees are added to your Minimum Amount Due in full. By paying this minimum due amount, you are not charged any late fees by the card issuer. However, making just the minimum payments on your due amount will attract finance charges on the entire outstanding balance including fresh purchases.

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What happens if I make minimum due payment for my credit card?

If you choose to pay only the Minimum Amount

Due or any amount greater than the Minimum Amount Due but less than the Total Amount Due, then interest calculated on a daily accrual basis on the outstanding amount is payable at applicable interest rates.

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How do I find out the credit card due amount?

You can refer to your monthly credit card statement

or visit the Kotak Mobile Banking App to check your Credit Card due amount.

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When should I pay my credit card bill?

Ideally it is advisable to pay your credit card bill

as soon as you receive it. You can pay it before due date to avoid any overdue charges.

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Why should I pay my credit card bill early?

If you pay off your credit card bill early,

you eliminate the chances of a default. You can, thus, avoid credit card interest payments on possible defaults or part payments.

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What happens if I pay my credit card bill late?

Late payment of your credit card bill will attract charges basis overdue

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What is credit score and how is it impacted due to my credit card payments?

A credit score is an indicator of a person's credit worthiness, or their ability to repay debt.

It is usually expressed as a number based on the person's repayment history and credit files across different loan types and credit institutions. Credit score is also known as a credit rating.

If you pay your bills on time, it will have a positive impact on your credit score.

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How can I activate my Kotak Air+ Prime Credit Card?

To activate your card. Follow below steps

  • Log in to new Kotak Mobile Banking App
  • Click on “Wallet” Icon or click on “Credit Cards”
  • Click on “Card Controls”
  • Click on “Generate Card PIN”
  • Generate your new Card PIN by entering details

You can also activate your card by updating card controls or making a transaction or by giving missed call on 76690 10000

It is usually expressed as a number based on the person's repayment history and credit files across different loan types and credit institutions. Credit score is also known as a credit rating.

If you pay your bills on time, it will have a positive impact on your credit score.

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What is the Joining or Annual Fee on my Kotak Air+ Prime Credit Card?

Joining and Annual Fees for Kotak Air+ Prime Credit Card is ₹3000 + GST

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What is Air Miles? How will I earn Air Miles?

Rewards Points that you earn by using Kotak Air+ Prime Credit Card are called as “Air Miles”. You will earn Air Miles as mentioned below:

  • 5 Air Miles per ₹100 spent for Flight and Flight add-ons booking and Hotel and Hotel add-ons booking through Kotak Unbox
  • 5 Air Miles per ₹100 spent on select Auto Dealer Merchant categories (MCC: 5013, 5511, 5521, 5533)
  • 2 Air Mile per ₹100 spent on other eligible purchases”

Note: The transaction amount will be rounded down to the lowest multiple of ₹100. E.g., for a transaction amounting to ₹6,235 Air Miles will only be credited for ₹6,200 (lowest multiple of ₹100)

It is usually expressed as a number based on the person's repayment history and credit files across different loan types and credit institutions. Credit score is also known as a credit rating.

If you pay your bills on time, it will have a positive impact on your credit score.

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What is Kotak Unbox?

Kotak Unbox is a platform where customers will be able to make travel booking (Flight and flight add-ons/Hotel and hotel add-ons), purchase instant vouchers and transfer Air Miles to preferred travel partners. Customers will be able to both earn & redeem Air Miles for purchases done through the platform.

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How can I access Kotak Unbox platform?

Kotak Unbox platform can be accessed via Mobile Banking app. Click here for steps on how to access Kotak Unbox platform

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Is there any capping on earning Accelerated Air Miles on my card?

You will get 5 Air Miles per ₹100 spent on flight and flight add-ons booking & hotel and hotel add-ons booking through Kotak Unbox and on Auto Dealer Merchant spends (MCC: 5013, 5511, 5521, 5533)

  • Incremental Air Miles on Travel spends via Kotak Unbox are capped at 15,000 Air Miles and on Auto dealer merchant spends are capped at 1,500 Air Miles per statement cycle respectively
  • After reaching 15,000 Air Miles and 1,500 Air Miles cap respectively per statement cycle, customer will continue to earn base Air Miles benefit i.e. 2 Air Miles per ₹100 spent

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Is there any capping on earning Base Air Miles on my card?

There is no capping for earning base Air Miles. For every eligible spends, customer will earn 2 Air Miles for every ₹100 spent

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Are there any categories where I will not earn any Air Miles?

Air Miles will not be earned on below mentioned transaction categories

Utility/Telecom (4812, 4814, 4899, 4900)

Insurance (5960, 6300)

Education and Government (8211, 8220, 8241, 8244, 8249, 8299, 9211, 9222, 9223, 9311, 9399, 9402, 9405, 9950)

Rent (6513)

Fuel (5172, 5541, 5542, 5552, 5983)

Wallet Loading (6540)

Gaming & Gaming Digital (5816, 7994)

EMI

Cash Advance

International transactions

UPI on CC Transactions <=₹2,000 (Applicable for RuPay Credit Cards only)

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Post transaction by when Air Miles will get credited in my card account?

Air Miles will get credited in your card account within 5 days of transaction settlement

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Where can I see overall Air Miles Balance that I have earned on my card?

You can see your latest Air Miles Balance on Kotak Mobile Banking App. Refer below steps:

  • Log in to new Kotak Mobile Banking App
  • Click on “Wallet” Icon or click on “Credit Cards”
  • Select “Kotak Air+ Prime Credit Card”
  • Scroll down to “Air Miles” section to check your latest Air Miles balance

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How can I use Air Miles that I have earned on my card?

Air Miles earned can be redeemed for booking flights and flight add-ons, hotels and hotel add-ons, voucher purchase or can be transferred to preferred hotel/airline partners via Kotak Unbox

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What is the redemption value for Air Miles?

Air Miles can be redeemed across multiple avenues on Kotak Unbox as mentioned below:

  • Flight and Flight add-ons booking & Hotel and Hotel add-ons booking: 1 Air Mile =₹1
  • Instant Voucher Purchase: 1 Air Mile =₹0.5
  • Transfer Air Miles to preferred Airline & Hotel Partners. Click here for conversion ratios

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Are there any Air Miles redemption related restrictions?

Air Miles redemption for Flight and flight add-ons/Hotel and hotel add-ons booking & voucher purchase via Kotak Unbox:

  • Minimum 200 Air Miles are required for Air Miles redemption
  • Customers will have an option to decide how much he/she wants to pay via Air Miles and Kotak Air+ Prime Credit Card
  • Maximum Air Miles redemption allowed will be up to 80% of the booking value

 

Transfer Air Miles to preferred Hotel & Airline partners via Kotak Unbox

  • Minimum of 1,000 Air Miles is required to transfer to partner airlines/hotels applicable for each transfer every time
  • No max capping on transferring Air Miles to partner Hotel & Airline Partners

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Are there any charges on redemption of Air Miles?

No, there will be no charges levied for redemption of Air Miles

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Do I have any lounge access on my card?

As a Kotak Air+ Prime Credit Card holder, you will get 4 complimentary Domestic lounge access and 2 complimentary International lounge access annually (Primary Cardholders)

Note:

  • Domestic lounge access will be capped at 2 Lounges per calendar quarter
  • No capping on utilisation of international lounge access
  • Visit validation charges of ₹2 will be charged at the lounge for Domestic lounge access
  • Usage of domestic lounges over and above complimentary Lounge Access, will be at market price
  • Visit validation charges of $1 will be charged at the lounge for International lounge access which will be auto reversed within 7 working days
  • Usage of International lounge post utilisation of complimentary visits will be charged at $35 per visit 
  • Click here for applicable T&C on lounge access

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How do I access Lounge with my card?

You need to present your Kotak Air+ Prime Credit Card to respective lounge employees at the time of utilising the lounge along with a valid boarding pass and government ID proof

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Do I get waiver on my Fuel Transactions?

You will get 1% fuel surcharge waiver across all petrol pumps in India. The waiver will only be applicable on transactions between ₹400-₹7,500 and will be capped at ₹4,500 in an anniversary year

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Will I earn Air Miles on International transactions?

No, you will not earn Air Miles on International transactions

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Will I earn Air Miles on EMI Transactions or Cash Withdrawals?

No, you will not earn Air Miles on EMI Transactions or Cash Withdrawals

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Can I apply for Add-on card?

Yes, you can apply for Add on card at zero fees