Experience the all-new Kotak Netbanking
Simpler, smarter & more intuitive than ever before
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Frequently Asked Questions
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For Kotak Bank Customers
For Kotak811 Customers
Experience the all-new Kotak Netbanking Lite
Simpler, smarter & more intuitive than ever before. Now accessible on your mobile phone!
You can send money to:
Transactions could fail due to multiple reasons at the sender or the beneficiary side. Some of the reasons could be:
Once the transaction is successful, the money will be deducted from your account immediately and this change will be visible in your account balance. If the change is not visible, you can check the status of the transaction in the Transaction History section of the app.
You can view your transaction history by clicking in the "Transaction History" section of the app . You can access the section by going to "My Kotak" or "Banking" > BHIM UPI > Transaction History. You can select the date range for the history required and all the transactions within that range would be displayed on the app.
Just like a UPI ID, UPI number is an 8 or 9 or 10 Digit number that can be created by you so that anyone with ANY payment app can pay you by just entering this number. There will be no need to enter the handle (eg: number@abcd) of the payment app or banking app you have connected this UPI number with. This will increase your privacy on which payment or banking app you use. It will also make it convenient for the payer as they do not need to remember anything other than the number
When you create a UPI number on Kotak app the Kotak account becomes your default account to receive all payments, making it convenient for you to directly receive payments to your bank account and keep track of all your finances.
*Recommended: Create a 10 Digit UPI number - which has to be the same as your mobile number. This way, your payers need not trouble you for your payment details and can directly use your mobile number to pay from any app.
To create a UPI number on Kotak app, click on BHIM UPI section under Pay & Transfer menu, select manage UPI ID & click on create now.
Note:
Any 8 or 9 digit UPI Number that has been disabled/ deleted by a user will be kept under a cooling period of 6 months. After 6 months this number can be claimed by any other user. However, in case a 10 digit mobile number has been used to create the UPI number then, even if the user deletes it, no other user will be able to claim it.
Yes. NRIs can now use UPI to make payments within India through their Kotak NRE or NRO accounts provided their International or Indian mobile numbers are linked to the bank account. UPI payments are currently supported for International numbers across: USA, UK, UAE, Singapore, Canada, Australia, Hong Kong, Oman, Qatar, Saudi Arabia, France and Malaysia.
To activate UPI:
While it is not necessary to have an Indian number to you UPI in India, you can use UPI via your Indian mobile number registered on your NRE / NRO Bank account or your International mobile number from any of the supported countries linked to your Kotak account.
