About the Kotak Mahindra Group
Established in 1985, Kotak Mahindra Group (Group) is one of India's leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group's flagship company, received a banking license from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank - Kotak Mahindra Bank Ltd.
The Group offers a wide range of financial services that encompass every sphere of life. The Group caters to the diverse financial needs of individuals and the corporate sector, with services including commercial banking, stock broking, mutual funds, insurance and investment banking. The Group has a wide distribution network through branches and franchisees across India, an International Business Unit at DIFC, Dubai and international offices in London, New York, Dubai, Abu Dhabi, Mauritius and Singapore.
Kotak Mahindra Bank is the flagship company of the Kotak Mahindra Group, one of India’s leading financial services conglomerates, based in Mumbai, India.
About the Kotak Mahindra Bank – GIFT City Branch
Kotak Mahindra Bank has set up its International Financial Services Center Banking Unit [IBU] in Gujarat International Finance Tec - (GIFT) City, Gujarat on May 3, 2016. GIFT is India's first global financial and IT services hub designed on the lines of global financial centres, regulated by the International Financial Services Centres Authority (IFSCA). The branch caters to a global customer base, with a wide suite of products and services including Deposits, Loans and Advances, and Treasury Services.
Our Vision
To deliver world-class banking services in IFSC with integrity, transparency, and trust while safeguarding the interests of financial consumers.
Our Mission
To deliver customer-centric, efficient, and responsible international banking solutions, while fostering innovation and resilience, and driving sustainable growth and long-term value for clients and stakeholders through operational excellence, execution, and strong governance.
Rights of Consumers
- Fair and equitable service delivery
- Clear and accurate information on products, pricing, and terms
- Financial products aligned with customer needs and risk profile
- Secure handling of personal and financial information
- Access to an efficient complaint resolution mechanism
- Protection against misleading or deceptive marketing practices
Responsibilities of Consumers
Consumers are expected to:
- Provide accurate and complete information to the Bank
- Read and understand product terms and conditions
- Safeguard account credentials (passwords, OTPs, etc.)
- Inform the Bank promptly about unauthorized transactions
- Use banking services responsibly and lawfully
- Cooperate fully in KYC/AML compliance requirements
Do’s and Don’ts for Consumers
Do’s
- Verify product details thoroughly before investing or transacting.
- Keep contact and KYC details updated.
- Monitor account statements regularly.
- Report any suspicious activities immediately
Don’ts
- Do not share confidential banking details or credentials with anyone.
- Do not respond to or click on links in fraudulent or unverified emails/links
- Do not ignore official communications from the bank
- Do not engage in any suspicious or non-compliant transactions
For Terms and Conditions , Please Click Here
